Mandarin Speaking Tsr

#IT #urgent #mandarin #jobs

Peopleplustech is urgently looking for Mandarin Speaking Technical Support Representative to support our team.

Location:Eton Centris, Quezon City

Qualifications:

• To provide 1st & 2nd line technical support and respond to queries of B2B clients; answering support queries via phone, email, Chat and Web

• Be responsible for primary user support and customer service

• Become familiar with each client and their respective applications/ processes

• Learn fundamental operations of commonly used software, hardware and other equipment

• Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

• Ensure that the scorecard is maintained as per SOW with respect to TAT, SLA & hits

• Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Requirements:

• Completed at least 2 years in college (finished and passed at least 72 college units)

• At least 1 year of TSR/IT Service Desk voice/BPO/international account experience.

• Must have experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD), Mobile & Tablets).

• Must have working know how on Active Directory, VPN, Citrix, ServiceNow, ITIL framework.

• With good English communication skills

If you are interested, send your CV’s to [...],